Boutique consulting for operations and technology

Cleaner operations. Less friction. More room to scale.

We help companies automate processes, improve support, integrate systems and adopt AI in a practical way, with clear execution and a premium operational standard.

Process automation, applied AI, operational reporting, support and cloud infrastructure.

Automation Less manual work and less avoidable rework.
Applied AI Internal assistants and workflows with useful context.
Visibility Dashboards and metrics built for decision-making.
Cloud & APIs Modernization and integrations without unnecessary complexity.
Services

What we do

We work where operations, automation and applied AI overlap, helping teams scale with more structure and less avoidable complexity.

01

Automation & integrations

We connect tools, remove manual steps and make operations run with fewer repetitive tasks and fewer handoff gaps.

02

AI agents & internal assistants

We design assistants that help support, operations and admin teams work with more speed, context and consistency.

03

Support & operations

We refine playbooks, handoffs, escalation paths and workflows so support scales with more clarity and less rework.

04

Dashboards & reporting

We turn scattered data into dashboards that are useful for leadership, operations and fast-moving teams.

05

Cloud & infrastructure

Migrations, modernization and integrations focused on continuity, real scalability and access control.

06

Diagnostics & roadmap

When the problem is still fuzzy, we help prioritize what matters first and define a sensible path forward.

How to start

Three ways to begin

The first step should feel clear, measurable and easy to activate without forcing a full transformation from day one.

Entry point

Operational diagnostic

We review the operation, identify friction and define priorities with concrete next steps.

Ongoing

Monthly partnership

We become a continuous improvement partner across automation, reporting, operations and monthly priorities.

Portfolio

Selected work

Real operational problems, strong technical execution and solutions designed to last beyond the first release.

DigitalOcean / Paperspace

AI/ML Support Operations Framework

Operational design for enterprise-grade AI/ML support teams handling critical infrastructure and complex escalations.

Automation · Slack

Slack Automation Ecosystem

Bots and workflows that streamline communication, ticket creation and traceability across technical teams.

SQL · Retool · Dashboards

Data Analytics & Internal Tools

Internal tools for analysis and decision-making across approvals, reporting and operational metrics.

n8n · AI · No-code

AI Workflow Automation

Automated pipelines combining no-code systems and AI for digital operations and content workflows.

Operations · Support

Handoff & Incident Management System

A structured model for support handoffs across shifts with continuity, accountability and less context loss.

Outcomes

Impact snapshots

Focused interventions that improved visibility, reduced friction and made day-to-day execution more reliable.

AI/ML support optimization

Challenge

Disordered escalations, weak visibility and inconsistent resolution times for enterprise support flows.

Response

Playbooks, escalation flows, cross-team coordination and more structured incident communication.

Slack bot automation

Challenge

Disconnected tooling and repetitive manual work slowing down technical teams.

Response

Bot-driven ticket creation, automated alerts, workflow integrations and action logging.

GlobalCV employability platform

Challenge

Global job applicants using resumes misaligned with local expectations and ATS standards.

Response

Region-aware structure, localized guidance and a better fit for international hiring workflows.

Operational data visibility

Challenge

Low visibility into tickets, assets, performance and operational bottlenecks.

Response

SQL analysis, dashboards and automated reporting for faster, better-informed decisions.

Founders

Federico Bagalini & Augusto Santa Cruz

Technical depth in cloud and AI, paired with a hands-on operational mindset focused on delivery and long-term improvement.

Co-Founder

Augusto Santa Cruz

AI & Cloud Operations Consultant with 15+ years of experience across IBM, DigitalOcean and Paperspace, focused on making complex technical problems operationally manageable.

Co-Founder

Federico Bagalini

Leads operations and project execution with a practical approach that turns ideas into implementations that improve client experience and operating efficiency.

Tell us what you want to improve

We will reply quickly and help define the most sensible next step for your current stage.

How we engage

  • 1We understand the operating context and the real problem first.
  • 2We prioritize one improvement with visible impact.
  • 3We design an implementation your team can sustain.