Boutique consulting · Automation · AI · Cloud

Cleaner operations.
Less manual work. More capacity to scale.

We help companies automate processes, improve support, integrate systems and adopt AI practically — without adding unnecessary complexity.

Automation Less manual work and rework
Applied AI Agents and assistants for the team
Visibility Actionable dashboards and metrics
Cloud & APIs Integrations and modernization
Services

What we do

We specialize in the intersection of operations, automation and applied AI for teams that want to scale without adding complexity.

⚙️

Automation & integrations

We connect tools and eliminate manual steps so operations flow without anyone having to chase anyone.

🤖

AI agents & internal assistants

We design assistants that help support, operations and administration teams work with more context and speed.

🛟

Support & operations

We organize processes, playbooks and handoffs so support scales with more structure and less rework.

📊

Dashboards & reporting

We convert scattered data into useful dashboards for management and teams that need to decide faster.

☁️

Cloud & infrastructure

Migrations, reorganizations and technological modernization focused on continuity, access and real scalability.

🧩

Diagnosis & roadmap

When it's not clear where to start, we help prioritize what to solve first and how to advance without overdesigning.

How to start

Three ways to get started

Simple proposals so the first step is clear.

Entry

Operational diagnosis

We review your operation, map the main friction points and define priorities and concrete next steps.

Most popular

Automation or AI sprint

We pick a high-impact case and take it to a first functional implementation — fast and focused.

Continuity

Monthly partnership

We become your continuous improvement partner: automation, reporting, tech operations and monthly priorities.

Portfolio

Featured projects

Real work, concrete results — from open-source platforms to enterprise automation systems.

🚀
Open Source · Next.js

GlobalCV — Multi-Region CV Builder

Web platform to create resumes adapted to different job markets: EU, USA, Latin America and Japan.

  • Guided design by cultural hiring standards per region
  • ATS-optimized resume generation
  • Focus on global employability
View project ↗
🤖
DigitalOcean / Paperspace

AI/ML Support Operations Framework

Design and implementation of operational processes for high-level AI/ML support teams.

  • Enterprise client management (GPU, Bare Metal, GenAI)
  • Playbooks, escalation flows and technical documentation
  • Cross-team coordination (Engineering, Sales, TAMs)
  • SLA improvement and incident visibility
Automation · Slack

Slack Automation Ecosystem

Bots and workflows to optimize communication and operations in technical teams.

  • Ticket creation bots (HubSpot, Jira)
  • Smart alerts and notifications
  • SaaS tool integrations
  • Action logging and traceability
📊
SQL · Retool · Dashboards

Data Analytics & Internal Tools

Internal tools for data-driven analysis and decision-making.

  • Advanced queries (PostgreSQL, Snowflake, Looker)
  • Retool apps for approval management
  • CSAT, assets, performance and ticket dashboards
  • Automated reporting
🧠
n8n · AI · No-code

AI Workflow Automation

Automated pipelines combining no-code tools and artificial intelligence.

  • Content automation (Drive → Spaces → Social)
  • Integration with ChatGPT and Claude
  • Digital asset generation and publishing
  • Repetitive process optimization
🔄
Operations · Support

Handoff & Incident Management System

Structured system for issue tracking across global support shifts.

  • Full incident traceability
  • Shift continuity without context loss
  • Per-issue update history
  • Improved global team coordination
🎵
AI · Content · Brand

Creative AI Brand Ecosystem (Kaze no Melody)

Creative brand development based on AI, music and digital content.

  • AI music production (Suno)
  • Content strategy (YouTube, Instagram, TikTok)
  • Visual identity and artistic narrative
  • Publishing and distribution automation
💼
Consulting · IT · AI

IT, AI & Technical Support Consulting

Tailored services for companies looking to scale their technical operations.

  • Support optimization and customer experience
  • Process and internal workflow design
  • Tool implementation and automation
  • Operational scalability strategies
Results

Impact cases

Real problems, concrete actions and measurable results.

🚀 AI/ML Support Optimization

Context

Team managing enterprise clients with critical GPU infrastructure — GenAI, Bare Metal, Inference (DigitalOcean / Paperspace).

Challenge

Lack of visibility, disorganized escalations and inconsistent resolution times.

Actions
  • Redesign of escalation flows
  • Implementation of structured playbooks
  • Cross-team coordination (Engineering, TAM, Sales)
  • Standardized incident communication
Impact
  • Significant reduction in resolution times
  • Fewer unnecessary escalations
  • Greater operational clarity across teams
  • Improved enterprise client experience

🤖 Slack Bot Automation

Context

Technical teams with high operational load and multiple disconnected tools.

Challenge

Repetitive manual processes, time loss and human errors.

Actions
  • Ticket creation bots (HubSpot / Jira)
  • Notification and alert automation
  • Internal workflow integrations
  • Logging and action traceability
Impact
  • Reduction in manual tasks
  • Operational response speed
  • Ticket management consistency
  • Real-time visibility

📈 GlobalCV — International Employability

Context

Professionals applying to multiple markets with different requirements.

Challenge

Culturally unadapted CVs → low interview rates.

Actions
  • Multi-region platform (EU, US, LATAM, JP)
  • Market-optimized structures
  • ATS focus + local best practices
Impact
  • Better alignment with international standards
  • Increase in interview opportunities
  • Friction in global applications
  • Open-source project with growing adoption

🧠 Data & Operational Analytics

Context

Lack of visibility in key metrics — tickets, assets, performance.

Challenge

Decisions based on intuition rather than data.

Actions
  • Advanced queries (SQL)
  • Dashboards and internal tools
  • Operational report automation
Impact
  • Data-driven decisions
  • Fast identification of bottlenecks
  • Team management efficiency
  • Time spent on manual analysis

⚙️ AI Workflow Automation (n8n + LLMs)

Context

Repetitive processes in content creation and digital operations.

Challenge

Limited scalability without increasing workload.

Actions
  • Automated pipelines with n8n
  • Integration with ChatGPT and Claude
  • Content and distribution automation
Impact
  • Scalability without increased operational costs
  • Execution time for repetitive tasks
  • Consistent content production
  • Overall workflow efficiency

🔄 Handoff & Incident Management System

Context

Global teams working in shifts.

Challenge

Context loss between shifts and duplicate issues.

Actions
  • Handoff system redesign
  • Continuous incident tracking
  • Separation of issue origin and evolution
Impact
  • Shift-to-shift continuity
  • Ticket duplication
  • Clarity in incident tracking
  • Global team coordination
Founders

Federico Bagalini & Augusto Santa Cruz

We combine technical experience in cloud and AI with a strong operational and execution capacity.

Co-Founder

Augusto Santa Cruz

AI & Cloud Operations Consultant with 15+ years of experience. Worked with IBM, DigitalOcean and Paperspace. Specializes in turning complex technical problems into scalable operational solutions with a focus on automation and applied AI.

Co-Founder

Federico Bagalini

Operations and project execution lead. Combines strong attention to detail with a practical vision to turn ideas into concrete implementations that improve customer experience and operational efficiency.

Contact

Tell us what you want to improve

We respond quickly and define the right next step together.

Or email us at contacto@bagalinis.com